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21 comments on “FAQ

    1. Shogun Surfing

      Yes, we are open to the public.
      However, it is always a good idea to call ahead, so we can make sure that our staff attends the warehouse when you arrive.

    1. Shogun Surfing

      Not a problem, we are open from 10:00 AM, but it would be great if you would let us know what time you would like to visit.
      Our phone number is (02)9648-8189 should you need to contact us.

  1. Shogun Surfing

    Shogun Surfing Holiday Trading Hours

    23rd December 2016: Weekdays 10:00~ 18:00
    24th December 2016 ~ 2nd January 2017: Closed
    3rd January 2017 onwards: Weekdays 10:00 ~ 18:00

    *Pick-up appointments during holidays available for surfboard or stand up paddleboard purchases.
    Please contact us on (02)9648-8189 for more details.

  2. Elizabeth massimino

    Does the Hummer paddle board come with a fin? Didn’t see it on the photos.
    Is this a soft board? When are they arriving please? Where are you located?
    Thank you

    1. Shogun Surfing

      Hi There,

      The Hammer paddle board does come with a fin, and it is not a softboard.
      The Hammer series employs a new technology where EPS Core is encased in acrylic shell, and the deck is covered with a full length traction pad.
      We estimate the arrival in approximately 3 weeks, and will commence pre-order shortly.
      We are located in Lidcombe, NSW.
      Hope this answers your questions.

      Regards,
      Shogun Surfing

  3. Shogun Surfing

    Notice: Closure for Stocktake 26~31 January 2017
    Shogun Surfing will be conducting its Stocktake and will be closed from 26th to 31st January 2017 (inclusive).
    During this process no accounting transactions affecting stock can take place. No invoices or credit notes involving stock movements will be performed. This means no orders can be processed during this period. If you wish to purchase surfboards or stand up paddle boards prior to the stock take, please ensure your order has reached us no later than 24th January (earlier would be better). Orders received during Stocktake will be dispatched from 1st February onwards. We will resume normal order processing on 1st February 2017.
    We thank you for your cooperation and understanding.

    1. Shogun Surfing

      Hi there,

      Currently we only offer the range of surfboards and stand up paddleboards currently available on our website.
      For any kind of modification (customisation), we can only accept orders in bulk quantities (20 or more).
      Hope this answers your question.

      Regards,
      Shogun Surfing

    1. Shogun Surfing

      Hi Simon,

      Yes, the Hammer series is in stock.
      We keep the website up to date for the stock of all our surfboards, Stand up paddleboards and accessories. Out of stock items will be indicated on the item page immediately.
      If you have any further questions or concerns, or would otherwise like to make an appointment to view the boards, please do not hesitate to contact us:
      TEL: 02 9648 8189
      Email: sales@shogunsurfing.com.au

      Regards,
      Shogun Surfing

  4. Laoise

    Hi, I’m interested in the Hammer Green 10 ” 6., with a paddle, bag and leash. I would need it shipped to WA however..is there a fee for this? Also, if the person is at work at the time of delivery, where would the nearest depot be (Busselton, WA)

    1. Shogun Surfing

      Hi There,

      Thank you for your interests in our products.
      With regards to the delivery fee, we will check with our delivery company and reply as soon as we have the quotation.
      Delivery will be attempted once only and if unattended at the time of delivery, it will return to the nearest depot in Welshpool WA 6160, we will also confirm the actual address for you with the delivery company. Alternatively, it is also possible to leave a special instruction such as leaving it with a neighbour.
      It would also be appreciated if you would let us know whether you would like the Standard Bonus Pack (Aluminium paddle, leash and bag +$179) or the Premium Bonus Pack (Carbon paddle, leash and bag +$359), although it does not affect the delivery fee, the cost for the optional freight insurance does vary.
      We will confirm the details with the delivery company after the holidays on Tuesday, and will provide you with more details then.

      Thanks and Regards,
      Shogun Surfing

    2. Shogun Surfing

      Hi there,

      Please refer to below for the freight charges for the 10’6″ stand up paddleboard Hammer with Bonus Pack (Paddle , bag and leash) to Busselton WA 6280 :
      Freight charge without insurance: $458
      Freight with insurance (Paddleboard with standard bonus pack): $473
      Freight with insurance (Paddleboard with premium bonus pack): $476

      There is a depot in Busselton, and the address is: 36 Cook Street Busselton WA 6280.

      If you have any further questions or concerns, please do not hesitate to contact us.

      TEL: 02 9648 8189
      Email: sales@shogunsurfing.com.au

      Regards,
      Shogun Surfing

    1. Shogun Surfing

      Hi there,

      Thank yo for your interest in our products.
      The difference between Type 1 and Type 2 is the colours on the traction pad, where the colour pattern of Type 2 is the inverse of Type 1.

      If you have any further questions or concerns, please do not hesitate to contact us.

      TEL: 02 9648 8189
      Email: sales@shogunsurfing.com.au

      Regards,
      Shogun Surfing

  5. Bruce Powe

    I just wanted to say a big thank you to Terry and Angel. We could not be more happy with the Hammer we bought in December, it got lots of use over the Christmas break. Great product, extraordinary service, you went out of your way to assist us. Would recommend to anyone interested in a Stand Up Paddle Board.

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