WARRANTY & RETURNS
Shogun Surfing has a no refund policy. If you change your mind, choose the wrong size etc. on a product or accessory please bring it in with original proof of receipt and Management will review if we are able to exchange your product or offer a store credit on a gift card. We are unable to offer you any return if your product is purchased over 14 days.
Here at Shogun Surfing we pride ourselves on providing the finest quality products at affordable prices. This is backed by our 3 month warranty on manufacturing faults from the date of purchase with receipt. If you are the original owner and feel that your board is damaged as a result of poor workmanship, we will conduct a visual assessment and determine if it meets our warranty policy.
The following are not covered under warranty but not limited to:
Damages or failure due to fair wear and tear, damages resulting from impact, misuse, neglect, excessive external abrasion, alteration, loss or unauthorised repairs. Broken/ buckled boards, natural discoloration, damage or loss due to a third party, any injuries caused by the surfboard/SUP.
To make a warranty claim please contact us.
We do not warrant the surfboard that you purchase will meet your personal expectations, requirements or sustainability. We exclude and expressly disclaim all express and implied warranty of merchantability and fitness for a particular purpose. Our liability to you for all damage should be limited to direct damage and shall not exceed the amount you originally paid for your surfboard/SUP.